The Spa Manager Manual provides the essential tools and systems for dealing effectively with day-to-day operational issues, from how to attract and retain excellent ‘can do’ staff that excel in customer service, to budgeting and strategic planning to maximize revenues, profitability and cost control.

• Thorough and detailed - over 200 pages. Ideal if you are looking for practical tips you can implement immediately to Boost your Bottom Line for More Profit
• Discover how to ‘read the numbers’ , create a strategic plan and budget, as well as make decisions and action plans to run your business more profitably and efficiently
• Differentiate your spa from the competition with therapists that treat ‘from the heart’ combined with procedures for quality and consistency of high standards
• Discover how to create positive energy that radiates to your guests
• Manage your Time and your Team
• Provide resources for your spa staff
• Development of yourself and your team’s potential
• Increase your team member’s satisfaction to support staff retention
• Enhance loyalty and decrease staff turnover
• Increase the value of your spa business….for potential sale
• Give yourself more time for greater balance in your own life

Table of Contents	Sample Chapter
Table of Contents (268KB)	Sample Chapter (226KB)

Intro
A note from Angela Derks
This manual is targeted at spa managers who are looking for practical resources on essential day-to-day operational issues, from how to attract and retain excellent ‘can do’ staff that excel in customer service, to maximizing revenues, profitability and cost control. The premise of the hands-on approach is to take you to the highest professional level quickly while you actively practice the techniques in this manual. It’s one thing to read about strategic planning and budgeting, and another experience entirely to follow a step-by-step guide and achieve excellent financial and operational results. My motto is ‘Read the manual, follow the instructions, and you’ll excel as a spa professional’. I have received countless testimonials, and it is my goal to make sure this motto remains true for all my manuals.

What I identified as missing from the bookshelves was an introductory process-oriented manual teaching essential management principles, techniques, and tips in a hands-on format applicable in the spa environment.

My goal is that this manual will enhance your skills as a professional spa manager and the integrity of the spa industry in general. If it does, I have accomplished the job I set out to do!