The Customer Service Manual provides the essential tools and tips for providing excellent customer service that will result in your spa gaining a solid reputation for the best spa service. Based on the operational needs of 5+ Star Service Spas, this comprehensive manual of over 120 pages contains practical information from guest expectations and how to acknowledge the needs of spa guests, to building essential relationships with guests, to specific examples of how to handle common spa situations to ensure that guests return to your spa rather than visiting your competitor.

• Thorough and detailed - over 120 pages. This is the ultimate spa customer service professional’s guide.
• Designed for receptionists of various skills levels and within various spa types, from day spa to destination spa.
• Designed to boost bookings and customer satisfaction for More Profit for your spa
• Created to give you confidence in dealing with many common spa situations that maximize customer loyalty
• Enhance productivity and value of a higher-performing spa team
• Designed to master 5+ star spa service

Table of Contents	Sample Chapter
Table of Contents (396KB)	Sample Chapter (443KB)

Intro
A note from Angela Derks
This manual is targeted at spa receptionists/customer service team members looking for ways to enhance their guest’s service experience. The premise of the hands-on approach is to take you to the highest professional level quickly while you actively implement the techniques in this manual. It’s one thing to read about customer service in a spa environment and another experience entirely to follow a step-by-step guide and achieve excellent results. My motto is ‘Read the manual, follow the instructions, and you’ll excel as a spa professional’. I have received countless testimonials, and it is my goal to make sure this motto remains true for all my manuals.

What I identified as missing from the bookshelves was a practical manual teaching essential spa-specific customer service principles, techniques, and tips in a hands-on format.

My goal is that this manual will enhance your skills as a spa guest service professional and the integrity of the spa industry in general. If it does, I have accomplished the job I set out to do!